Creative Printing and Signs
162 Lumpkin County Parkway
Dahlonega, Georgia 30533

Effective Date: March 1, 2026

1. Custom Product Policy – No Returns

All products are custom-manufactured and made to order. Due to the personalized nature of printed and fabricated products, all sales are final and non-refundable. Custom goods cannot be restocked or resold.

2. Defective or Manufacturing Errors

Verified manufacturing defects caused solely by Creative Printing and Signs may, at the Company’s sole discretion, be repaired or reprinted. Claims must be submitted in writing within seventy-two (72) hours of delivery with photographic evidence.

Failure to provide timely written notice constitutes full acceptance of the product.

3. Proof Approval & Customer Errors

Creative Printing and Signs is not responsible for errors contained in approved proofs, including spelling, grammar, sizing, layout, or design elements. Final proof approval constitutes binding acceptance of specifications.

4. Limitation of Liability

To the fullest extent permitted under Georgia law, liability shall be strictly limited to the amount paid for the specific product giving rise to the claim. The Company shall not be liable for incidental, consequential, indirect, special, or punitive damages, including lost profits or business interruption.

5. Mandatory Cure Period

Prior to initiating arbitration or legal proceedings, the customer must provide written notice detailing the alleged defect or breach. Creative Printing and Signs shall have thirty (30) days from receipt of such notice to inspect, cure, repair, replace, or otherwise resolve the issue at its sole discretion. No legal action may be filed until this cure period has expired.

6. Binding Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to this policy, the sale of goods, or services provided by Creative Printing and Signs shall be resolved exclusively by binding arbitration administered in the State of Georgia in accordance with the rules of the American Arbitration Association. Arbitration shall take place in or near Lumpkin County, Georgia.

The parties waive the right to trial by jury and agree that arbitration shall be the sole and exclusive remedy. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction.

7. Commercial Client Clause

Commercial clients, contractors, municipalities, and business entities acknowledge that products are custom-fabricated for commercial use and are not consumer goods. Commercial buyers waive any claims inconsistent with the Georgia Uniform Commercial Code as modified by this agreement and accept that remedies are limited to repair or replacement at the Company’s discretion.

8. Personal (Individual) Client Clause

Individual purchasers acknowledge that all products are custom-made and not eligible for return once production has begun. By approving proofs and authorizing production, the customer agrees that the order is final and binding.

9. Personal Guarantee for Large Custom Sign Projects

For custom sign projects exceeding $5,000.00 or otherwise designated by the Company as a large project, any individual signing on behalf of a business entity personally guarantees full payment of all amounts due, including collection costs and attorney’s fees. This personal guarantee shall be enforceable under Georgia law.

10. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to conflict of law principles.